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AWM / SERVICE NOTES
All workshop preparation resourcesWorkshop preparation / PRACTICAL GUIDE

Keep an approval record

Ask for the proposed work, diagnostic charge, expected total and the process for requesting extra approval. A clear record helps both sides distinguish an inspection from authorization to replace parts. Keep approvals in the same message thread or service system as the estimate.

Put it into practice

  1. Request a written scope and estimate.
  2. Agree how additional work will be approved.
  3. Retain the final itemized invoice.
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